The {modal} tags are not being converted

The Modals plugin is not published

Check if the Modals plugin is published. Go to Extensions >> Plugin manager and search for the system plugin "System - NoNumber Modals". Then publish it.

There is markup on the {modal} tags

If you have copy/pasted code directly into your editor, you might also have copied along hidden HTML tags. So this will also cause the {modal} tags to break:

{<span>modal</span> ...}

Remove the extra styling or other html tags around and in the {modal} tags that might cause problems.

The modal redirects to a white page with an email address

This is caused by the Joomla core "Content - Email Cloaking" plugin.

I recommend you use Email Protector instead, or disable the core plugin.

The modal does not have the correct styling

Modals uses the sub-template modal by default (which you can change in the Modals plugin settings).

This means that Modals will tell Joomla to show the page using the modal template view.
Joomla will look in your templates folder for a modal.php file, and if there is none, it will use the modal.php file from the system template.

If you want to customize this sub-template, you can copy that modal.php file to your templates folder, or copy your templates component.php (if available) and name it to modal.php.
Then you can change it to how you want, like adding stylesheets.

The page in the modal window won't load

This could have a few reasons:

  • The url is not correct. Double check if the url loads the page when placed directly in your browser.
  • You are linking to an external site which doesn't allow you to open it inside your site. Some (usually larger) sites have a protection script which prevents it from being opened inside iframes in other sites. Sites like Google, Youtube, Facebook. See if they offer an 'embed' url for the page you are trying to link to.
  • You are trying to open a non-SSL url in an SSL site. If you are running your page in HTTPS mode (SSL), you cannot open any HTTP (non-SSL) pages with Modals. This is a protection on browser level.

Updating from Modalizer to Modals

Modals is a continuation and replacement of Modalizer.
Modals has been totally rewritten. It is more stable than Modalizer and has a lot more and different features and options.

Where Modalizer comes with multiple modal scripts, Modals utilizes only the Colorbox modal script (jQuery based).

Because of all the differences (also in syntax), you cannot simply upgrade from Modalizer to Modals. You cannot use both on one setup.
You will have to uninstall Modalizer before you can install Modals. And you will probably need to change the syntax of your exsisting use of the {modal} tag to make it work. You can use DB Replacer to bulk change stuff in your articles and other content items.


How can I install/upgrade it?

You can either install Modals by using the core extension manager available in the Joomla! Administrator Control Panel, or by using the powerful NoNumber Extension Manager.

Note: When updating Modals, you do not need to uninstall it first. The package will update all the files automatically.

Keep in mind that when you update to a major new version (or uninstall first), you might lose some configuration settings.

For detailed information, please see the Guide

Modals won't install...

If you have problems installing Modals, please try the manual installation process as described here:

How can I uninstall it?

You can either uninstall Modals by using the core extension manager available in the Joomla! Administrator Control Panel, or by using the powerful NoNumber Extension Manager.

If you no longer use any NoNumber extensions, you can also uninstall the NoNumber Framework plugin by using the Joomla! core extension manager.

Where can I download earlier versions?

You can find old versions here: Download old versions

Note: Please note that I am unable to provide support on old versions!

Note: If you are logged in - and have an active subscription - you also have access the old Pro versions.

PHP 5.2 compatibility

Uptodate versions all need PHP 5.3 or higher. To get an old version that installs on php 5.2 setups, look for one before the version that says 'Removed ability to install on setups with php 5.2 or lower' (around May 2012).

How can I downgrade to an earlier version?

If for some reason you need to install an older version, it is best to uninstall the extension first.

You will also have to uninstall the NoNumber Framework system plugin.

After that you can simply install the older version zip file using the Joomla! installer.

Note: Please note that I am unable to provide support on old versions!

How can I upgrade from Joomla 2.5 to Joomla 3?

The upgrade of Joomla itself is a one-click process. But that just takes care of Joomla.

Many templates and extensions will not work the same or at all after upgrading to Joomla 3.

I personally advise against using the built-in upgrade process, and advise starting from scratch by installing a fresh copy of Joomla 3.

If you do want to upgrade Joomla 2.5 to Joomla 3, you will need to do this with regards to the NoNumber extensions you have installed:

  1. Disable or uninstall all NoNumber extensions.
    (Uninstalling NoNumber extensions will make you loose any global configuration settings for that extension. You will not loose any saved items)
  2. Upgrade Joomla 2.5 to Joomla 3.
  3. Re-install all NoNumber extensions you want installed.

For a detailed step-by-step migration process, see:

NoNumber Framework

What is the NoNumber Framework?

The NoNumber Framework is a Joomla! system plugin that is installed along with every NoNumber extension.

This plugin contains all the common functions and language strings that the NoNumber extensions use.

If you use any NoNumber extensions, this plugin must be installed and published. They will not function correctly or they will not function at all without it.

What is the NoNumber Elements plugin?

The NoNumber Elements system plugin is no longer used and has been replaced by the NoNumber Framework.

If you have been using NoNumber extensions for a long time you may still have this Elements plugin installed.

The NoNumber Elements plugin can safely be uninstalled IF your NoNumber extensions are up-to-date.

More Questions

I cannot find an answer to my question

Is there no answer to your question in this list, please try out these options:

  • Pre-Sale Questions
    For general questions see the Pre-Sale Questions & Answers.
  • User Guides
    Modals has a user guide giving you in-depth information.
  • Tooltips
    All settings/options for the installed extensions have tooltips that explain what that setting is for. That should give you enough information to know how to use it.
  • Google
    Google is your friend! If you have some problem, get an error, have a question, try out Google. It usually gives you enough feedback to find an answer.
  • Forum
    For more specific questions or feedback, please use the Forum.
  • Live Chat
    If you have a PRO subscription and you are logged in, you can also contact me via the Live Chat feature on this website.
    And of course only when I am online.